Evans Resource Group HP/PPM Support team provides Service Level Management and Enhancement for IT services required to support and sustain a HP/PPM application.
Evans Resource Group provides processes that ensure that the proper elements and commitments are in place to provide consistent IT service support and delivery to their Customers.
Evans Resource Group provides this by:
- Providing a clear process for access, enhancement and development requests
- Providing measurable definitions of acceptable performance for request deliverables
- Providing clear reference to service ownership, accountability, roles and/or responsibilities
Service Agreement Model
Services are determined based upon customer need and may include the following:
Service |
Software patching |
Minor software upgrades |
Application server backup and recovery |
User security & account management |
Application data backup and recovery |
Service Provider Model
Maintenance team may require HP PPM managers or administrators may wear multiple hats; one as a working manager, and one who implements the services/requests. These individuals are described below:
- PPM Enhancement Manager
Responsible for triaging all requests and prioritize them based upon segment usefulness, enterprise priority and ongoing maintenance of the requested enhancement. Duties include, management of any future PPM administrators, tweaking of existing maintenance workflow, and reporting of all compliance to segment representatives.
- PPM Enhancement Administrator